TSUNAGARU.INC Takeshi Kanaoka, Representative Director Registered Travel Agency No. 2-1549 (Governor of Aichi Prefecture) Travel Division: Shoko Akao Head Office:
1-12-2-201 Minamihorie, Nishi-ku, Osaka-shi, Osaka 550-0015, Japan
Tokyo Office:
REGRARD NINGYOCHO 6F, 11-8 Nihonbashi Hisamatsucho, Chuo-ku, Tokyo 103-0005, Japan Email: info@tsunagaru.co.jp
Phone: +81-3-6380-1543
Business Hours: Weekdays 10:00–19:00 (Closed on weekends and public holidays) Travel products listed on this website are offered by our company as a travel agency under one of the following contract types:

• Package Tours (Organized Tours)
• Custom-Designed Tours
• Travel Arrangement Services

Details of the contract type are specified on each product page or in the “Terms and Conditions of Travel.”In cases where contracts are made directly with accommodation or transportation providers, this will be clearly stated. For Merchandise:
Prices are displayed for each product (tax included). Please refer to each product page or quotation for details.
For Travel Products:
Prices vary depending on the product. Please refer to the product page or brochure for details. For Merchandise:

• Shipping fees (vary depending on destination and weight):
  • North America: JPY 3,900–7,900
  • Europe: JPY 3,150–6,700
  • East Asia: JPY 1,450–3,400
  • Southeast Asia: JPY 1,900–4,550
• Bank transfer fees (if applicable)
• Internet connection and communication fees
• Customs clearance fees, duties, and import taxes
  (These vary by country and are the responsibility of the customer. Please contact your local customs office for details.)

For Travel Products:

• Bank transfer fees (if applicable)
• Payment processing fees
• Actual expenses such as toll roads and parking fees (if applicable)
• Internet connection and communication fees

• Bank Transfer
• Credit Card Payment

For Merchandise:

• Bank Transfer: Payment must be made in advance within 7 days of order
• Credit Card: Payment is processed immediately at the time of order

For Travel Products:
In principle, payment must be made in advance by the date specified by our company prior to the departure date.
Please refer to the “Terms and Conditions of Travel” for details. For Merchandise:

• The contract is concluded when our confirmation email reaches the customer’s email server.
• The automatic reply email upon order is only an acknowledgment of receipt and does not constitute acceptance. The contract is formed upon delivery of the final confirmation email after stock verification.

For Travel Products:

• Clicking “Apply” or “Book” on the application page constitutes a provisional application.
• The contract is concluded when we send an acceptance notice and receive the required deposit or full travel fee from the customer.Please refer to the “Terms and Conditions of Travel” for details.

For Merchandise:
Items will be shipped within 5 business days after payment confirmation. For Travel Products:
The final itinerary (confirmation document) will generally be provided by the day before departure.Please refer to the “Terms and Conditions of Travel” for details.

• Returns or cancellations due to customer convenience are not accepted after the contract is concluded.
• Returns or exchanges are only accepted if the product is defective or differs from the order.
• Please contact us within 7 days of receiving the product by email or phone. After confirmation, we will replace the item (return shipping costs will be covered by us).

After the contract is concluded, cancellations made after the permitted cancellation period will be subject to cancellation fees in accordance with our
“Standard Terms and Conditions of Travel” and “Terms and Conditions of Travel.”
Please refer to the product page and “Terms and Conditions of Travel” for details. For details, please refer to our “Standard Terms and Conditions of Travel” and “Terms and Conditions of Travel.”